Overview

Your satisfaction is our priority. Due to the custom nature of our novelty products, please review these terms carefully:

1. Return & Exchange Conditions

✅ 30-Day Window: Requests must be made within 30 days of delivery
✅ Approval Required: Email support@idsupreme.com with:

  • Order number

  • Clear photos/video of issue

  • Original packaging & tags intact

✅ Tracked Shipping: Customer responsible for return shipping costs

2. Eligible Situations

We may approve:

  • Defective items (non-working holograms, printing errors)

  • Wrong items shipped (verified against order details)

3. Non-Returnable Items

All sales final for:
✖ Customized products (with submitted personal details)
✖ Digital downloads
✖ Orders with incorrect shipping info provided by customer

4. Return Process

  1. Request Review: 3 business days response time

  2. Approved Returns: We’ll provide return instructions

  3. Inspection: 3-5 business days after receipt

  4. Resolution: Refund to original payment method (3-5 business days) or replacement

5. Important Notes

⚠️ Original shipping costs non-refundable
⚠️ No restocking fees
⚠️ We cover return shipping if error was ours

Need help?

Contact us at support@idsupreme.com for questions related to refunds and returns.